Vijay Puppala

We always try to transfer any product/extras to your new flight. If the exact product is unavailable, we will substitute it with a similar product, e.g., if you booked Priority & 2 Cabin Bags on yo...

Changes are subject to payment of a change fee, charged per person per flight. See our Table of Fees for details. You must also pay any difference between the original fare and any fees for optiona...

All our fares include one small personal bag which can be brought on board, such as a handbag or laptop bag (40x20x25cm), which must fit under the seat in front of you. If you need additional bagga...

All passenger fare types include a small personal bag, which must fit under the seat in front of you. If you need additional baggage allowance, there are various options available to you.

In the unfortunate event of a flight delay or flight cancellation, we do our best to minimise the impact of these circumstances. See below for more information on your care entitlements, as well as...

If we reasonably expect your flight to be delayed for two hours or more beyond its scheduled time of departure in the case of flights of 1,500 km or less (but three hours or more in the case of all...

To request an insurance “no show” or “confirmation of travel” letter please click here.

For a flight delay or cancellation, you may request an insurance letter in PDF format. Contact us to request it. This will be sent to the email address you provided to us when you made your booking.

If you choose not to fly but have already checked in your bags, your bags will be offloaded and you will be able to reclaim them at the baggage hall of the departure airport.

Any extras such as bags, seats or other products you purchased for your flight will be transferred to your new flight booking subject to availability. If your purchased product is not available on ...